Net Trans is the perfect commission payment solution for all commissions that are not processed through a central payment system. Hotels can make one single payment to Net Trans for all our client Travel Agents, allowing hotels and Agents to save bank charges – and extra work.
"We do not have a contract with Net Trans Services."
Net Trans Services does not have a contract with any hotel. Our clients are Travel Agents who book your hotel and have outsourced their hotel commission handling to us. A Power of Attorney for all our clients is available to you upon request, contact support@ntrans.com
"What is your IATA number?"
We do not have an IATA number; we are not a travel agent. Our statement contains commission requests for all client Travel Agencies per IATA. The corresponding IATA numbers are written on the statements in front of the travel agents' name together with their VAT number.
"We cannot get through to you by fax?"
Although we have many incoming fax lines, these may be busy at peak times. Our preferred method of receiving your approved statements is via email. Please enter your comments directly in the Excel spreadsheet (but be sure not to change the format of the file) and send your emails to support@ntrans.com
"How do you remit collected commissions from hotels to travel agencies?"
All commissions collected are paid by bank transfer to each and every one of our clients monthly. At the same time they are able to view online reports showing what is paid and what is still outstanding. Travel agents can view which hotels are regular payers and which hotels have the most outstanding commission. Since December of 2011 your hotel's performance can be found on the front page of each one of our commission statements.
"Do you want us to pay double? We pay all our commissions through Perot/TACS/Pegasus/WPS or other central payment systems."
Our statements are a list of commission queries, not an invoice. Please research and return the lists with the updated commissionable status of each booking REGARDLESS of how you pay or their actual status.
Are you aware that there are a number of commissions not automatically paid through your payment clearing system? These may include manual bookings, domestic bookings, internet or phone/fax bookings and must be uploaded manually in your chosen payment system or paid directly to us. Bookings that do not carry a confirmation number will be included on our monthly commission statements, as they are normally not going to be processed automatically through your central payment system, whereas bookings that do carry a confirmation number usually should be paid through your central payment system and will only be included on our REMINDER statements if they cannot be resolved through your usual clearing system. If you still have outstanding commissions on our list and you need a VAT invoice in order to pay, please request one by e-mail at support@ntrans.com
"We usually pay commissions through our GDS provider. Why do you send us commission statements?"
Not all GDS providers handle commissions on behalf of hotels. You may be paying a booking/GDS/upload fee to your GDS provider but that is not the same as Travel Agent Commission.
We include all booking data for each agent on our statements – GDS/CRS and non-GDS/CRS bookings made manually by phone, fax or online. We know that many hotels pay their GDS bookings through a central system, but manual bookings are not automatically paid through that same system. Those bookings can often easily be identified by looking at the confirmation number.
"Why do you claim commissions for net rates/corporate rates?"
Each booking generated by Travel Agents means revenue for your hotel whether it is commissionable or not. We do not claim commission on these records; we ask the commissionable status of the record. The commissionable status of different rates and rate codes vary from hotel to hotel.
"The information on your commission statement is not correct."
We receive the booking data from our client Travel Agencies. It may be that commission %, rates or number of nights is incorrect – and we may not have received updated information about cancelations. Please correct and return the statement to us. We will amend accordingly and update the agents' reports.
"Why are the commission percentages always different?"
The data on our lists is as stipulated by the agents or defaulted to 10% if that information is missing. We cannot alter this information until you confirm that they are to be amended. Please feel free to make any necessary changes to the commission %, stay details and make rate changes that you deem necessary. This will then be shown on the Agents´ reports.
"Why do we receive Reminder statements?"
Commission claims remain open in our system unless answered through your own updates on the monthly statement and via stay data received from Pegasus, Perot/TACS or WPS or from the Travel Agents themselves. Our clients send all payments received directly to us for reconciliation. The unresolved commission queries that remain unanswered are sent on frequent reminders, which you will from January 2012 receive on a monthly basis in order to give your hotel the chance to be up to date with your commissions at all times.
"The rates on the statement are all net. Why do you send us these?"
We send all information received from our clients. We do not always know which rates are net at your hotel. Some Agents have asked that certain rates/bookings not be included on statements; these have already been omitted.
"Can we make one single payment for more than one statement or invoice?"
Yes – you can pay for as many statements or invoices as you wish. Please just remember to include the payment reference number(s) on the remittance advice when making a bank transfer.
"Do we make a payment per IATA number?"
No – you should make one single payment for all the bookings on our statements and/or invoices. Just remember to state the reference/statement number on every payment.
"We need a VAT invoice in order to pay commissions."
Net Trans will issue VAT invoices on behalf of our clients (in their name), complete with VAT registration numbers, upon request. According to EU regulations we also need to include your VAT number on the invoices.
"It is expensive to send a bank transfer to Norway."
Net Trans has a Euro bank account in the Netherlands. A bank transfer / "Straight Through Processing" (STP) from Euro countries to this account does not cost any more than a domestic bank transfer. Bank details are found on our statements and invoices. If you receive our statements via email, please click on the link Click here for Payment details